Systems engineering for AI strategy
The model is the smallest part of an AI system. Systems engineering covers the rest: the data, the decisions, the people, and the payoff.
Bringing Systems Engineering to the decisions that are expensive to get wrong: AI strategy, contract economics, and large technology transformations.
Achievable service level · 10,000 simulated months
The model is the smallest part of an AI system. Systems engineering covers the rest: the data, the decisions, the people, and the payoff.
AI is pushing service businesses toward fixed-price work. Like any fixed fee, service level, or performance contract, that work gets priced on the typical case, and the hard cases decide who absorbs the cost. Model the full range of outcomes before committing, and bring the math to the negotiation.
Data pipelines, simulations, decision models, and working prototypes are a de-risking strategy: each one retires a specific risk while it’s still cheap, before the full program is funded. Then hands-on support carries the program through integration, including the data migration.
Simulation showed the proposed metrics depended on customer behavior, not on our own performance. The business negotiated achievable terms and hit its financial targets on the contract.
New metrics the end customer valued and the business fully controlled. A satisfied customer and a profitable contract. Leadership brought me back for this one, and again asked me to present the analysis at the table.
The customer adopted the new hub-and-spoke model, realized the projected fuel savings, and avoided equipment purchases the old model would have required.
The school had no migration skills in house and no migration service from the new vendor. It switched over with no downtime, onboarded on time, and avoided hundreds of hours of manual data work.
Pre-tournament finish probabilities (win, top 5, top 10, top 20, made cut) from a Monte Carlo simulation grounded in strokes gained.
College counseling app. Turn GPAs and test scores into confident, data-backed college recommendations for every student.
An interactive model of fixed fees and service levels. Put in your own numbers and see how a price set on the typical case holds up across the full range of outcomes.
A few sentences is plenty: what you’re weighing, when you need to decide, and what it costs if you get it wrong. I read and reply to every message myself.